How did we handle your complaint?

Tell us what you think of the way we handled your complaint. Your answers will help us improve our service.

COMPLAINT DETAILS

How did you make your complaint?







SERVICE DETAILS Did you receive an acknowledgement of your complaint?

Did you receive a full reply within 15 working days?

If the investigation of your complaint took longer than 15 days, did you receive a letter explaining why there was a delay?

Even if you did not agree with the outcome, do you feel your complaint was taken seriously?

Even if you did not agree with the outcome, do you feel you were treated fairly?

Did you find the complaints procedure easy to follow?



YOUR DETAILS All your responses are confidential. You don't have to give your name.








Thank you for your time.


back to previous page

Data Protection

The information you supply on this form will be sent to City South Manchester Housing Trust. It will only be used to process your request for information or the service(s) described on this page. Any details you supply will be treated confidentially and will only be used in direct relation to work needed to carry out your request.

at your service

Change text size

Level Triple-A conformance icon
an accessible web page