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We want to deal with your problem quickly and efficiently.
Please take a moment to help us do this by choosing the right online form . . .
1. Is this a question, rather than a complaint?
For example do you want to ask about your position on a rehousing queue, or where a repair is up to?
If YES, please ask us a question.
2. Is this the first time you are telling us about this problem?
If YES, please report a problem online.
3. Have you told us about this problem before and now want to make a formal complaint?
If YES, please send us a formal complaint.
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