Repairs: the appointment system
You can make an appointment to get most repairs done at a time that's convenient for you.
You can choose appointments for Monday to Friday. There are four appointments each day - from 'early morning' to 'late afternoon'. No need to wait in all day for someone to turn up!
When you order a repair we'll offer you an appointment for that job, and give you other times to choose from if necessary. The first appointment will be within the repair deadlines for that work - so for a three day repair you will be able to pick an appointment for some time within the next three working days.
Please make sure someone is at home at the appointment time. Always ask for and check identification - all City South workers carry ID cards with their photos on.
Repairs that do not get an appointment
When you ask for a repair we give the work a repair deadline it must be done by. You can get an appointment for most repairs, except . . .
Emergencies
We don't make appointments for emergency call-outs because they are
done so quickly - we just tell you to stay at home and wait for the
worker to call.
Six week repairs
When you order one of these repairs we won't immediately offer you an
appointment. This is because we wait until we have got several jobs of the same
type and then do them in one batch. But it will be done some time within the
next six weeks. We will contact you when we know the exact date.
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