Repair deadlines
When you ask for a repair, we give the work a deadline - depending on how urgently it's needed.
The first appointment you are offered will be before that deadline.
We give your repair one of six deadlines. They are: Emergencies: we will be there within three hours
The problem must be very urgent. It has to be a threat to your
health, safety or security - like a major water burst. Some jobs are
emergency repairs only if a vulnerable person
like a young baby, elderly person or disabled person lives in your
home.
One working day
Examples include a front door damaged in a break-in, a leaking
water pipe, a lighting or power fault, or a broken boiler.
Three working days
Examples include a damaged tap, broken window, or a faulty gas fire.
Five working days
Examples include a toilet cistern ball valve, a broken bath panel
or re-hanging a kitchen unit door.
Three weeks
Examples include a leaking or blocked gutter, damaged roof slates,
or fitting a new kitchen cupboard.
Six weeks
Examples include fitting a new damp proof course, a new external
door or new window frame.
A working day is Monday to Friday. So if you contact us on Tuesday morning, we will come to a 'three day' job by Friday of the same week at the latest. But if you contact us on a Thursday, we will come by Tuesday the next week at the latest, because Saturday and Sunday don't count as 'working days'.
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