Emergency repairs
Ordering an emergency repair
If you order a repair online you can check what appointments are available before you order. This will often be for the next day.
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If this isn't suitable you can cancel the online order and report the problem by phone instead (see below). Although this should give you a quicker response, an emergency call-out may only give you a temporary solution to make the problem safe. We may need to come again to do the permanent repair.
Reporting an emergency by phone
Phone City South 24 hours a day, seven days a week - but only phone outside normal office hours (Monday to Friday 8am-5.30pm) if the problem is an emergency that threatens your health, safety or security.
Give us as much detail as possible - describe the problem and say what room it's in. In some cases it would help if you told us the make and model of whatever is causing the problem - the boiler for instance.
We will ask you a few questions to check whether the work really needs doing as an emergency, or if it can wait a little longer. If we agree that it is an emergency we will send someone to your home. They should get there within three hours.
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