Compensation for work not done
The 'right to repair'
Around 95 percent of repairs are done within the deadline. But delays can happen occasionally.
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The 'right to repair' scheme gives you the legal right to cash compensation if a repair delay could threaten your health, security or safety.
About the scheme
The scheme covers smaller urgent jobs that would cost us less than £250 to put right. See right to repair: qualifying jobs. If we don't do one of these jobs by the deadline you can ask us to order the work from a different company. That company has the same time as we did to do the repair. If they also fail to meet the deadline you can get compensation.
The longer you have to wait, the more cash you get. But we take off anything you owe us first - rent arrears for example.
Do you qualify?
To qualify for compensation you must have:
- told us when it's convenient to come and do the repair
- let the workers in at the arranged time
- told us that the job wasn't done when the deadline passed
- asked us to order it from another company
- told them that the second deadline had also passed
How much?
If the work isn't done when the second deadline passes you can claim £10 compensation. You'll get another £2 for every day that the job isn't done - up to a maximum in total of £50.
How to apply
Contact us to apply for compensation for repairs not done
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