Repair standards we must keep
Ordering a repair
Here are the standards you can expect when you order a repair:
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- We will publish our repair deadlines for doing repairs. The more urgent the work, the quicker we'll do it. We will come to emergency repairs within three hours.
- You can order repairs online or over the phone. The online services is open 24 hours a day, seven days a week. The City South phone service is open from 8am to 5.30pm for non-urgent repairs. You can report an emergency repair by phone 24 hours a day.
- We will immediately: order the repair; or arrange an inspection to check exactly what needs doing.
- If the repair is inside your home we will agree a convenient appointment with you (either early morning, late morning, early afternoon, or late afternoon). The first appointment will be within our published repair deadlines. We will send you written confirmation of the appointment, unless it is to be done within the next two days.
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