We class jobs that are most urgent as 'emergency repairs'. Call us any time on 0800 840 1444 to report an emergency repair. Please don’t text, email or report a repair online if it is an emergency.
We will come to an emergency call-out within 24 hours and often be able to do the repair there and then. But sometimes - if we don't have the right parts for example - we will make the problem safe or fix you up with a temporary solution.
Between 10pm-8am on weekdays and 6pm-8am on weekends our out of hours service won't send an operative to fix some of the emergency repairs below that are tenants' responsibilities or that are reasonable to expect customers to cope with. These jobs will be picked up from 8am the following day.
Emergency repairs include:
No heating or hot water in very cold weather - except in exceptional circumstances
Heating system giving off fumes - call Transco on 0800 111 999
No cold water (but check with neighbours to see if it affects other homes)
A burst pipe that can't be stopped or contained. Turn off the water
A burst pipe or leak that is affecting electrics. Turn off electricity
Blocked toilet - but only if there isn't another toilet in your home
Toilet that won't flush - but only if it is the only toilet and you are unable to flush it with a bucket of water as a temporary solution
Complete power failure - but if nearby homes are affected contact the electricity company first.
Power off in part of the home - but only if it is a danger to health or safety because it's needed for essential equipment like a stair lift or nebuliser
Electrical fitting smoking or scorching - (also turn off the electricity).
Fire alarm in block of flats broken
Drains and waste
Blocked drain - but only if sewage is coming up
Blocked refuse chute in a multi-storey block
Lock broken - but only if it makes your home insecure. You will have to pay for this repair
Door broken - but only if it makes your home insecure. You will have to pay for this repair
Window broken - but only if it makes your home insecure. You will have to pay for this repair