You said, we did
Call handling
What you said
42% of you said your calls weren’t dealt with thoroughly or in a
reasonable amount of time.
What we’re doing
We launched our call centre on Monday 6 April 2009. This means
all our trained call centre staff will be dedicated to help and advise
City South Manchester tenants only. They’ll also be able to deal with
more calls and will quickly redirect calls to the right person, if you
need to speak to another member of staff.
Performance Figures
April
May
June
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