What will City South do?

ASB can have a serious effect on you and your community if left unchallenged. We will take every report seriously and move to deal with your concerns quickly.

When you report ASB we will arrange to see you to discuss what has happened. In an emergency we will see you within 24 hours, or within 5 days for a non-urgent case. We will always let you know a named member of staff who will be dealing with your case from start to finish and who you can contact.

We will investigate by talking to you, contacting other potential witnesses and gathering other evidence, such as CCTV footage. You may be asked to keep a record of any continuing ASB, and we will probably need to talk to the person you are making allegations about.

Dealing with the problem
After we have carried out the investigation, together we will agree a plan to get the problem sorted. We will try to resolve problems through discussion, mediation or other non-legal means. However, we are prepared to take legal action to stop ASB. What we do will depend on the type and severity of the ASB.  Options available include:

  • warning letters
  • mediation
  • injunctionnoise 
  • abatement notices
  • exclusion orders
  • Application for Possession (this can lead to eviction)

We also work closely with other organisations, such as the police and the courts, to resolve problems.

Supporting you
Victims of ASB can feel afraid, and may be apprehensive about reporting it. That’s why we will work closely with you and any witnesses, supporting you as much as possible.

We will contact you regularly to keep you up to date with developments in the case and provide support and reassurance. Any information you give us will be confidential, and we won’t use it without your consent. We can also put you in touch with other organisations who can offer advice and support.