City South Manchester & the City Council
Who does what?
City South Manchester is a not-for-profit housing company that took over ownership of around 4,500 Manchester City Council homes in June 2008.
We're a 'limited company' making our own decisions independently from Manchester City Council, although we work in partnership with the council on certain issues. We use the council's nationally-recognised expertise to help us tackle antisocial behaviour for instance.
City South has the full responsibilities of a landlord. We manage your home and neighbourhood - collecting rent, ordering repairs and so on - and make improvements to all housing.
Here's how the major areas of housing responsibility are divided. . .
City South responsibilities
- deciding how to spend improvement money
- employing contractors to make the improvements
- ordering repairs and employing contractors
- collecting rent, dealing with rent arrears and giving debt advice
- dealing with empty homes
- finding new tenants using the rehousing and home-exchange systems
- consulting, informing and involving tenants in the housing service and improvements plans
- making sure people keep to tenancy agreements, and taking action if they don't
- managing local estates, caretaking and sheltered housing
- looking after the environment - dealing with untidy gardens, garages, maintaining land around homes and monitoring street cleaning
- dealing with anti-social behaviour and neighbour nuisance incidents
City Council responsibilities
- overall housing strategy for the whole of Manchester - wider policy issues like promoting sustainable communities
- dealing with claims for housing benefit and council tax benefit
- providing a service for the city's homeless people
- providing the Supporting People service and housing support for vulnerable people
And of course the City Council still delivers all its other traditional (non-housing) services - education, leisure facilities, social services, libraries, street cleaning, bins, benefits and so on.
Generally, for all your everyday housing services, contact City South and for other services contact Manchester City Council.
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